All orders, custom or otherwise, require a 50% deposit of the estimate or invoice amount including all state and local tax unless otherwise agreed upon in writing. Deposit amounts exclude delivery, installation and set up fees and these may be billed separately. We reserve the right to cancel your order at anytime. If we elect to cancel your order, you will receive full refund of any amount paid toward your original purchase.
A non-refundable cancellation fee of 20% applies to all orders and reservations cancelled within 30 days of purchase. After 30 days, the cancellation fee is 50%. These fees are based on your deposit amount and not the total invoice. The fees are to cover both administrative and material costs.
Lead time is determined by our current project calendar and because delivery schedules can be affected by holidays and such circumstances as weather, they are not guaranteed.
It is the responsibility of our clients to review all estimates and orders and to make certain that all of the information listed pertaining to your order is correct. This information includes dimensions, wood type (if available), table top styles, and any other add-on options available. Unless requested, your item(s) will be built to the standard specifications listed on item details. We do allow stain and paint colors to be submitted at a later time however untimely submissions may delay completion. Speciality finishes ARE NOT included in the price of most items however can be added if requested before your item(s) is finished if not selected when your order is placed. For Barn Door orders, please be sure that the correct measurements are provided, and that the door(s) will actually work in your space. You must have enough room for the doors to open and for the hardware to mount above the door. Make sure that you account for molding such as chair rail, thermostats, outlets, light switches, vents and any other object or objects that might impede the proper installation and the function of your sliding door.
If you elect to change your order, we can’t guarantee that we can accommodate the change unless the change request is received within 10 business days from the date the original order is placed. If you do not receive an adjusted invoice with your requested changes, it means that we, for whatever reason, did not get your request. All change requests will require a written acknowledgement and may require an additional deposit.
ALL SALES ON CUSTOM ORDERS ARE FINAL. Refunds are only issued if there is a defect in our product or if we made a mistake in the details of your order. Please review our Warranties and Refund Policy for more information.
RETURNED CHECK FEE: There will be a returned check fee on all returned checks in the amount of $30 or 5% of check, whichever is greater.